Your journey with the Maison starts here.
To ensure the most seamless experience, we kindly ask that clients review the Maison’s policies prior to reaching out with inquiries.
Products
Processing time: 1–4 business days
Daily processing cut‑off: Orders placed after 8 PM PST begin processing the next business day
1‑hour cancellation window
No returns on opened items
Replacements for damaged goods (photo proof required)
Domestic shipping: 2–6 business days
International shipping: 7–21 business days
Tracking provided for all orders
Lost package claims accepted after 7 days of no movement
Services
For bespoke services, kindly contact the Maison directly. Further information will be shared with you personally.
Client Care
For inquiries regarding orders, fragrance recommendations, or bespoke assistance, our Client Care team is here to support you with grace and precision.
Hours of Operation:
Monday–Friday 10:00 AM – 6:00 PM PST
Response Time:
All inquiries are answered within 1–2 business days.
Order Support:
For questions regarding shipping, tracking, or adjustments, please include your order number so we may assist you promptly.
Contact: